Shipping Policy

Last updated: August 27, 2026

This Shipping Policy applies to purchases made through FITOMIS LLC, doing business as FITOMIS (“FITOMIS,” “we,” “us,” or “our”), at fitomis.com.

We are committed to processing and delivering customer orders as efficiently and reliably as possible.

1. Order Processing

Orders are processed on business days, excluding weekends and U.S. federal holidays.

Processing time may vary depending on product availability, order volume, payment verification, or other operational circumstances. Estimated shipping and delivery information, when available, will be displayed during checkout.

Orders placed after normal processing hours, on weekends, or on holidays may begin processing on the next business day.

Once an order has been processed or transferred to the shipping carrier, we may no longer be able to modify or cancel it.

2. Shipping Destinations

FITOMIS ships to eligible delivery addresses available through our checkout system.

Available shipping methods, rates, and delivery options may vary according to the customer's location, the products ordered, package weight, carrier availability, and other factors.

If we are unable to ship an order to the address provided, we will contact the customer when possible and may cancel and refund the affected order.

3. Shipping Rates

Applicable shipping charges are calculated and displayed at checkout before payment is completed.

Shipping rates may vary based on:

• Delivery destination;
• Package size and weight;
• Selected shipping method;
• Carrier rates;
• Promotional or free-shipping offers, when available.

Customers will have an opportunity to review applicable shipping charges before completing their purchase.

4. Estimated Delivery Times

Delivery estimates provided at checkout are estimates only and are not guaranteed unless specifically stated otherwise.

Delivery times begin after the order has been processed and transferred to the shipping carrier.

FITOMIS cannot guarantee carrier delivery schedules and is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, transportation disruptions, carrier delays, holidays, high shipping volumes, or other unexpected events.

5. Order Tracking

When tracking information is available, customers will receive a shipping confirmation by email, text message, or through their customer account after the order has been shipped.

Tracking information may take some time to become active after the carrier receives the package.

6. Correct Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you discover an error in your shipping address, contact FITOMIS as soon as possible at contact@fitomis.com.

We will make reasonable efforts to correct an address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer, except where prohibited by applicable law.

7. Undeliverable or Returned Packages

Packages may be returned to us by the carrier because of an incorrect address, failed delivery attempts, refusal of delivery, or other delivery problems.

If an order is returned to us as undeliverable, we will contact the customer when appropriate to determine whether the order should be reshipped or refunded.

Additional shipping charges may apply if reshipment is requested because incorrect or incomplete delivery information was originally provided by the customer.

8. Lost, Missing, or Delayed Packages

If your tracking information shows an unusual delay or you believe your package has been lost, please contact us at contact@fitomis.com.

FITOMIS will make reasonable efforts to assist customers in investigating delivery issues with the applicable shipping carrier.

If tracking indicates that a package was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors when appropriate, and with the shipping carrier.

Claims involving lost or damaged shipments may be subject to the applicable carrier's investigation and claim procedures.

Nothing in this section limits any rights customers may have under applicable law.

9. Damaged Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, or incorrect, contact us as soon as possible at contact@fitomis.com and provide:

• Your order number;
• A description of the problem;
• Photographs of the product and packaging when appropriate.

We will review the issue and determine the appropriate solution, which may include replacement, refund, or another remedy consistent with our Return & Refund Policy.

10. Product and Shipping Restrictions

Certain products may be subject to shipping restrictions based on applicable laws, carrier requirements, destination, manufacturer requirements, or product characteristics.

We reserve the right to restrict or cancel shipment of a product when necessary to comply with applicable laws, regulations, carrier policies, or safety requirements.

If an order cannot legally or reasonably be shipped, we will cancel the affected item or order and issue the applicable refund.

11. International Shipping

International shipping availability, when offered, will be displayed during checkout.

For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

FITOMIS does not control these charges and cannot guarantee customs processing times.

12. Changes to This Shipping Policy

FITOMIS may update this Shipping Policy periodically to reflect changes in shipping carriers, fulfillment procedures, delivery options, legal requirements, or business operations.

Any updated version will be published on our website with a revised “Last updated” date.

13. Contact Us

If you have questions regarding shipping or delivery, please contact:

FITOMIS LLC
Doing business as FITOMIS
7901 4th St N, Suite 300
St. Petersburg, FL 33702
United States

Email: contact@fitomis.com
Phone: +1 321-445-0870
Website: fitomis.com