Refund policy

Return & Refund Policy

At FITOMIS, your satisfaction is important to us. We accept eligible returns within 30 days of delivery.

Return Eligibility
To be eligible for a return, the product must be unused, unopened, sealed, and in its original packaging. Proof of purchase may be required.

For health, hygiene, and product-safety reasons, opened or used dietary supplements, vitamins, wellness products, or other consumable products cannot be returned unless the product arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect product, contact us as soon as possible at contact@fitomis.com with your order number and, when appropriate, photographs of the product and packaging. We will review the issue and provide an appropriate replacement or refund.

Return Shipping
Customers are responsible for return shipping costs for regular returns. If the return is due to an error by FITOMIS, or because the product arrived damaged or defective, we will cover the applicable return or replacement costs.

Refunds
Once we receive and inspect your approved return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit-card provider to process the refund.

Order Cancellations
Orders may be cancelled before they have been processed or shipped. Once an order has entered fulfillment or has shipped, it may no longer be possible to cancel it.

Non-Returnable Items
Opened or used consumable products, gift cards, and products marked as final sale are not eligible for return, except where required by applicable law.

Contact Us
If you have questions about a return or refund, please contact us at contact@fitomis.com.